Return and Refund Policy
Thank you for shopping with Tattva Satva.
We truly appreciate your trust in choosing sustainable and eco-friendly products.
Your satisfaction matters to us, and we aim to make every experience smooth and pleasant.
🌱 Eligibility for Returns
Due to hygiene and safety standards, we do not accept returns of used or opened toothbrushes.
However, returns or replacements are accepted if:
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The product received is damaged
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The product received is defective
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The wrong item was delivered
To be eligible, you must contact us within 48 hours of delivery.
📩 How to Request a Return
To file a return or replacement request, please email us at:
support@tattvasatva.in
Include the following details:
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Full name and order number
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Phone number and delivery address
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Clear photo/video proof of the damaged or incorrect item
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Unboxing video (if available — supports faster approval)
Our team will review your request and respond within 1–3 business days.
🔄 Replacement Process
Once your claim is approved:
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A replacement will be shipped at no extra cost, OR
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You may choose to receive store credit of equal value.
Returns of products without valid proof of damage/incorrect delivery may not be eligible.
💰 Refunds
Refunds are processed only in the following situations:
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The approved replacement product is out of stock
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The order was cancelled before dispatch
Refunds (if approved) will be credited to your original payment method or bank UPI within 5–10 business days.
🚫 Non-Returnable | Non-Refundable Items
For hygiene and safety reasons, the following cannot be returned or refunded:
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Opened toothbrushes
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Used toothbrushes
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Items without original packaging
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Products damaged due to customer handling or misuse
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Orders placed by mistake by the customer
📦 Order Cancellation
Cancellation is allowed only if the order is cancelled before dispatch.
Once shipped, the order cannot be cancelled.
🌍 Late or Missing Refunds
If you haven’t received your refund after the given time:
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Recheck your bank/UPI account
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Contact your bank/payment provider
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If there is still an issue, write to us at support@tattvasatva.in
💚 We’re Here to Help
At Tattva Satva, we believe in honest and transparent service.
If you have any questions regarding returns or refunds, feel free to contact us anytime.
📩 Email: support@tattvasatva.in
📍 Address: 3rd Floor, Akshat Appartment, 11 Ramkrishna Nagar, Vivekanand Main Road, Rajkot - 360002